Posted: May 4, 2012

Galaxy Health Care: A Patient-Centered Program to Improve the Quality and Efficiency of Care at a Safety-Net Resident Primary Care Clinic

Description

The Galaxy Health Care program was developed to bring a more patient-centered approach to the care provided at a safety-net resident primary care internal medicine clinic. The program, which is funded by a grant from the UniHealth Foundation, provides the following new services to patients: (1) 24/7 telephone access to resident physicians from the clinic; (2) telephone triage provided by a resident physician assigned to field patient calls during business hours; (3) 5 same-day urgent care appointments, per day, available for patients who call the triage line; (4) medication renewals by phone; and (5) expanded case management and patient outreach provided by care coordinators.

Keywords

Primary Care, Patient-centered, Resident, Emergency Room, Patient Satisfaction, GME

Authors

Michael Hochman, Galaxy Health Care, Robert Wood Johnson Clinical Scholars Program, The Keck School of Medicine, Los Angeles County and University of Southern California Medical Center

David Goldstein, MD, Keck School of Medicine of the University of Southern California

Bharat Chaudry, MD, Keck School of Medicine of the University of Southern California

Ron Ben-Ari, MD, Keck School of Medicine of the University of Southern California

Arek Jibilian, MD, The Keck School of Medicine, Los Angeles County and University of Southern California Medical Center

Eric Hsieh, MD, The Keck School of Medicine, Los Angeles County and University of Southern California Medical Center

Stephanie Hall, MD, Los Angeles County, University of Southern California Medical Center

Margaret Berumen, Los Angeles County, University of Southern California Medical Center

Carol Mangione, MD, Robert Wood Johnson Clinical Scholars Program, Los Angeles, CA

Steve Asch, MD, Robert Wood Johnson Clinical Scholars Program, Los Angeles, CA


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