Posted: June 9, 2014

Resident Learning, Interprofessional Education, and Organizational Reach: Laying the Foundations for an Institutional Safety and Quality Movement to Effect Cultural Change

Description

In 2011, the University of Wisconsin Hospital and Clinics (UWHC) piloted an institution-wide GME Patient Safety (PS) and Quality Improvement (QI) Curriculum for first-year residents. The curriculum introduced residents to the tenets of a culture of safety, best practices for responding to medical error, the critical role of interprofessional teamwork in effective care and an introduction to the process of improvement. While the curriculum represented a first step in preparing UWHC physicians to learn about and participate in safety and quality initiatives, GME stakeholders recognized the need to target multiple fronts in the effort to develop an integrated support structure for GME PS/QI and promote culture change at the institution. Over the next two years, the institution took a coordinated series of steps to 1) build collaborative relationships across the organization, 2) assess departments' quality education and resource needs, and 3) develop interprofessional education programs that would help foster the culture of safety. This poster will detail the initiatives and strategies--as well as the lessons learned--that UWHC GME and QI took to make substantive gains on these goals in an effort to inform others' attempts to implement institution-wide QI education and align program quality activities with organizational priorities.

*Presented at the 2014 Integrating Quality (IQ) Meeting

Keywords

Quality Improvement, Patient, Safety, Institutional, Change, Culture, QIKAT, Resident Engagement

Authors

Anne G. Sullivan, PhD, University of Wisconsin Hospital and Clinics

Claudia Reardon, MD, University of Wisconsin School of Medicine and Public Health

Robert McDonald, PhD, University of Wisconsin School of Medicine and Public Health

Kara Westmas, MS, University of Wisconsin School of Medicine and Public Health

Susan L. Goelzer, MD, MS, University of Wisconsin Hospital and Clinics


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